Processing Delays Persist! (11/23/15)
Processing delays for regularly-filed petitions persist at the Vermont Service Center, which in mid-November was reporting at least a three month back-up. Petitioners should plan accordingly and be prepared to upgrade petitions to Premium Processing Service (PPS) if a performance is imminent, also accounting for sufficient time for consular processing once approval has been granted by USCIS.
There are some indications that California Service Center may be slightly delayed as well, so petitioners should keep an eye on the calendar and keep track of the petition. If a petition filed through the regular filing process exceeds 14 days in processing times, petitioners can call the National Customer Service Center (NCSC) at 800-375-5283 to initiate an inquiry into the status of your case. NCSC has live agents available Monday – Friday, 8 a.m. – 6 p.m. in each time zone. Knowing the average service center processing times is crucial because NCSC operators are not permitted to provide additional support until the case is past due according to the currently quoted processing times.