Tracking Your Petition
In response to each filing, USCIS provides an I-797 filing receipt that directs the petitioner to the USCIS website to determine average processing times and to track individual petitions. It is unclear how accurate or up-to-date the average processing time estimates are. Moreover, these processing time ranges do NOT take into account the time needed: for the service center to print and mail the approval notice after approval is entered into the computer; for the petitioner (not the artist) to receive that approval notice (especially if regular mail is used); for petitioner then to transmit the approval notice to the artist abroad; and, crucially, for the artist then to apply for and receive the visa through consular processing.
Petitioners can check average USCIS processing times and track the progress of individual cases online. It is even possible to create an account to request that USCIS automatically email any status updates. However, the only information about individual cases that is revealed online or by email is whether the case is in process, approved, or denied. Scrolling down in the same site will enable you to check average processing times at each service center. However, note that USCIS can be months behind in updating the average processing times posted online, so the timeframes posted can be unreliable.
USCIS has promised to speed up and improve the quality of regular O and P artist visa processing, striving to do so within an average of 14 days. If a petition filed through the regular filing process exceeds 14 days in processing times, immediately call the National Customer Service Center (NCSC) at 800-375-5283 to initiate an inquiry into the status of your case. NCSC has live agents available Monday – Friday, 8 a.m. – 6 p.m. in each time zone. The 14-day goal, however, is not binding. Knowing the average service center processing times is crucial because NCSC operators are not permitted to provide additional support until the case is past due according to the currently quoted processing times. In short, what counts is the current processing time estimate by the service center for the particular type of petition or application. Make every effort to check average processing times online, but given how out of date those online reports are, do call NCSC even if your petition has not exceeded the processing times online, but has exceeded the 14 day goal. The operator may have more up to date processing information and may agree to help. Also, please note that the process outlined above will not prevent a qualified petitioner from immediately seeking a traditional expedite at any point in the petition process.
If more than 15 days have passed since you contacted the NCSC and the issue has not been resolved or explained you can email the proper USCIS Service Center to check the status of your case: California Service Center: firstname.lastname@example.org; or Vermont Service Center: email@example.com. In your email, be sure to include the case type and classification in the subject line.